A one-stop-shop full of all the right choices, Planet Organic is a health food haven with organic fruit & vegetables, organic bread from artisan London bakeries, only organic meat and sustainable fish from British waters.
We believe in health for our communities: our community of customers, the local neighbourhoods surrounding our stores, the teams who work in our stores and the people behind the products that sit on our shelves. A healthy planet is just as high up on our priorities list.
To us, health means providing organic, natural and sustainable products that you can trust, advice and guidance from trained experts, and acting sustainably and ethically as a business.
At Planet Organic, we strive to be more than just a shop. We want to do more for our customers, neighbourhoods, employees, suppliers and the planet than simply buying and selling products. We believe in promoting health in our communities through organic, natural and sustainable products, and acting sustainably and ethically as a business.
We care deeply about the communities we are a part of. Our goal is to promote health within our communities and to be ethical in our treatment of both people and the planet. Being part of a community also means being part of conversations, listening and using the views of those we serve to improve what we do.
So why organic and natural? Put simply, we believe organic is the most sustainable way to farm and we believe organic, natural food and products are the best for our health.
When we opened in 1995, we were the first shop to be certified by the Soil Association and we continue to work closely with them to certify that our fresh produce, our Planet Organic brand products, all of the food cooked in our kitchens, our juices, smoothies and coffees made in-store are organic and natural. The Soil Association also helped us develop the training our new starters complete when they join the business.
Organic agriculture boils down to respecting our soil – the resource we cannot feed ourselves without. The goal of organic agriculture is not to produce more. The goal is to improve soil health, produce more nutritious food, increase biodiversity, protect wildlife and steer clear of the harmful pesticides that undermine these goals.
Health for our community of customers
We started out in 1995 as a health food shop, the only certified organic shop in London, and are now the largest chain of Soil Association certified organic shops in the UK. We believe that natural is better for us and for the environment, so we have never sold food which contains artificial sweeteners, flavours, colours, preservatives, or any genetically modified food and products. Our buyers scrupulously check the ingredients lists and origins of every product on our shelves so that you don’t have to.
Our kitchens are Soil Association certified organic which means that everything served from our food, coffee, juice, smoothies and bakery counters are made using only the best organic ingredients.
We only source meat and eggs from British organic farms (with the exception of wild game which cannot be certified organic as it is wild) and our fruit, vegetables and dairy are always certified organic.
All of our fish is sustainably sourced and falls under the Marine Conservation Society’s ‘Fish to Eat’ list. We frequently review our range to ensure it meets the highest level of sustainability and seasonality and always consider the catch method, location and
We pride ourselves on catering for a huge range of dietary requirements from vegan to gluten-free, vegetarian to dairy-free, so we mark all of our products with symbols in-store and online for easy shopping.
Over the years, we’ve incorporated non-organic products into our range to keep up with demand from our customers and to ensure we can continue to provide the widest range of natural products on the market. This doesn’t mean we’re any less rigorous with our sourcing, and never stock products containing artificial ingredients.
You will receiveemail confirmationwhen your item/s are ready.
Please bringorder confirmation. Ring the bell on arrival, and we will meet you at the door with your items.
A signature will be required when receiving your items.
Pickup Times: Mon-Fri 10am-5pm AEST.
Warehouse Address: 15 Kendall Street, Clyde 2142, NSW Australia
We are currently experiencing very high order volumes while having to abide by strict distancing and hygiene practices which has resulted in increased despatch times of 1-3 days.
Delivery Fee: Australia
Standard Delivery (Australia Post)
Orders under $30: $12.95 flat rate nationwide.
Orders $30-$99: $8.95 flat rate nationwide.
Orders $99+: FREE delivery nationwide.
Delivery Times: Australia
After despatch (Australia Post)
Brisb | Syd | Melb | Canb – 1-3 working days.
Adel | Hobart - 2-3 working days.
Perth | Darwin - 5-10 working days.
Regional WA | NT - 8-12 days.
Delivery Fee: International
Standard Delivery: Calculated at checkout based on the weight of your order and address.
90 Day Money Back:
All purchases on our store come with a guaranteed 90-day full refund money-back from the date of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase which is to be sent to firstname.lastname@example.org. Please do not send your purchase back to the manufacturer. Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
EZ Organic Shop will replace any good/s that arrive at their destination faulty or damaged, provided a claim is madewithin 48 hours from the parcel being delivered and signed for. To confirm the damage we require photographic evidence. Once received, we will arrange for a replacement to be sent out free of charge.
In most cases, we will not require the damaged item returned to us, however, we do request that you keep the damaged item until we can confirm that we do not require it to be returned. If we do require the damaged item to be returned, we will cover the cost of its return. Customers are not charged for returning a damaged item to us.
To notify us of the damage please email us at email@example.com.
Please note that if you do not advise us of anything that may be wrong with your order (including missing or damaged products) within 48 hours from its delivery, we are unable to assist you further under any circumstance.
Editing your order before despatch:
If you would like to simply change the item/s in your order before it has been despatched, you can do this by selecting 'Edit' in your order confirmation email.
Change of mind
If you would simply like to exchange your item/s due to a change of mind, you will be required to cover postage fees to return your items, and then an additional $8.95 to send out your new replaced items (Aus only).
Order never arrived / lost in transit:
If your order is delayed and it is well past your expected delivery date, you will be required to launch an investigation with Australia Post to locate your item. We cannot do this on your behalf as Australia Post require the customer to raise the investigation directly.
If your order doesn't arrive within 30 days of the expected due date, we are happy to provide a refund in full. This will allow additional time in case your order does arrive.
If your order does arrive after a refund is processed...
To keep your item you will need to pay for the item again. Our staff will send you an invoice to quickly get it processed. Or,
You can send it back to our warehouse and EZ Organic Shop will cover the return delivery fee.
As a family owned online retailer we are passionate about having the best range of organic powders, supplements, herbs, creams and oils to help you achieve your optimal health while providing the optimal shopping experience for all our customers.
We havehandpicked the best brandsto ensure you are receiving premium, top quality organic products.
All our products come withfull manufacturer warranty, and if for any reason you are not satisfied with your product, we willrefund or exchange your item no questions asked.
With our range of unique and wide range of organic supplements, teas, oils, powders and snacks, you are bound to leave with a smile on your face.
We are constantly adding new and in-demand products so make sure to subscribe to our mailing list and watch this space!
Why Buy From Us
Customer service is our #1 priority. Our dedicated and experienced team are here to help answer any questions that you may have.
All email enquiries will be responded towithin the same business day.
All orders will be accompanied with a tracked shipping number so you know exactly where your item is at every step towards your doorstep.
We thoroughly check the quality of all our goods to guarantee you only receive the best quality product.
If for whatever reason you are not happy or satisfied with your item we will refund your money no questions asked.
We Are Here To Help
If you have any questions, comments or feedback we would love to hear from you.
Hours: 9am-5pm AEST (Mon-Fri).
Phone: (+61) 02 7908 4917.
Warehouse Address: 15 Kendall Street, Clyde, NSW, 2142, Australia
Pickup Times: 10am - 5pm Mon-Fri. Excludes public holidays.